"User" means the person or entity using the website.
"Owner " means the company that owns the website, Sharpline Stainless Steel
"Service Provider" means the company providing the website content management system and hosting services to the Owner for the website.
"Website" means " URL "

Agreement to be bound by Terms
It is a condition of use of this site that Users agree to these Terms and Conditions. By registering to use this site Users agree to be bound by these Terms and Conditions.

Identification
The User warrants that they are either the person, or in the case of a corporation, an authorised representative of the corporation, that is named as the User in the registration form. It is a breach of this User agreement and also a misrepresentation with both potential civil and criminal consequences for a person to register as a User that they are not authorised to represent for this purpose.

The Owner reserves the right at any stage to contact a User to confirm both the validity of the account and also the currency and security of the passwords used.

Unavailability
From time to time information that would normally be available through the site (including supplier's catalogs) may not be able to be accessed online because of technical or other problems. The Owner, and the Service Provider expressly excludes liability to any User of this site in respect of the unavailability of content regardless of whether or not this unavailability is caused by the negligence of the Owner or the Service Provider.

Privacy and Storage of your personal information
It is necessary for the Owner to capture information about you in order to provide the services offered through this website. The use of the information and your rights in respect of it is set out in the Privacy Statement on this Website.

Pricing
Whilst all effort is made to keep pricing on this website up to date it is possible at times it may be out of date. As such prices on this website should only be considered as an "invitation to treat" rather than as an offer to provide these products at these prices. Your order and payment of goods will be deemed to be an offer and acceptance only happens when we accept the order. All orders are processed in Australian dollars. The website automatically sends you an order confirmation email. This email merely acknowledges that we have received your order but does not commit us to supply at the prices contained in the offer. Acceptance of your offer will be communicated manually.

Indemnity
The User agrees to indemnify the Owner and the Service Provider against any claim for loss or damage of any kind by any third party arising out of, or in relation to, the use of the Website by the User.

Copyright
Material on this site is all the copyright of the Owner or the Service Provider and the copying or use of this information is not permitted unless prior written permission is received from the site owner.

Delivery and Refund
All orders will incur a delivery fee. Cost to be determined after the order is placed based on weight and destination of delivery - we will contact you to advise of cost of delivery prior to processing your order. In the event that you receive a defective or damaged product, a replacement will be despatched (subject to availability) once we receive the faulty product. We reserve the final right to determine if a product is actually faulty. In the unlikely event that an order is not received, please contact Sharpline Stainless Steel as soon as possible so that arrangements can be made

Cancellations
Cancellation of orders requires notification by telephone or email. Cancelled items will attract a restocking fee of 15%. Please have your Sharpline order number available.

Payment Methods
We provide credit card facilities; we only accept: Visa Card, Master Card, Cheque or Direct Deposit.

All credit card transactions will incur an additional fee, which will consist of 3% of the total product value. The amount calculated will then be added to the transport fee.

Service Warranty
Any repairs required within a warranty period must be reported to Sharpline Stainless Steel prior to the work being conducted. Please call on 03 9354 0277 or email: service@sharpline.com.au and have your Sharpline serial number available.